Parts Advisor
Dublin
Full-time
Permanent employee
Job Purpose
As a Parts Advisor you will provide a consistent outstanding level of customer experience throughout the parts order process online and over the telephone. Professional call handling, efficient interpretation, speedy dispatch and delivery on time every time is a must.
Key Responsibilities
This role may grow and evolve over time and whilst the key responsibilities for the role are outlined below they are not limited to same.
- Act as the first point of contact for parts enquiries from customers, suppliers, technicians and trade accounts.
- Identify and supply the correct vehicle parts and accessories using electronic parts catalogues and manufacturer systems.
- Prepare and provide quotations for parts and accessories.
- Promote the sale of genuine parts and associated products.
- Develop and maintain positive relationships with retail, trade and internal customers.
- Process customer orders accurately and efficiently.
- Raise purchase orders and parts requisitions as required.
- Monitor outstanding orders and backorders.
- Liaise with suppliers regarding stock availability, pricing and delivery schedules.
- Ensure customers are regularly updated on order status and expected delivery dates.
- Ensure stock is stored correctly and securely.
- Complete stock checks as required
- Maintain accurate inventory records within the Dealer Management System.
- Identify slow-moving, obsolete and damaged stock and report accordingly.
- Supply parts to workshop technicians in a timely manner.
- Ensure technicians receive the correct parts to minimise vehicle downtime.
- Assist with urgent vehicle off-road (VOR) parts requirements.
- Work closely with Service Advisors and Workshop Controllers to ensure efficient workflow.
- Ensure all documentation is completed accurately and filed appropriately.
- Maintain a clean, organised and safe parts department.
- Comply with company policies and procedures.
- Follow manufacturer standards and parts handling requirements.
- Ensure adherence to health and safety regulations at all times.
- Keep up to date with new vehicle products, parts ranges and manufacturer systems.
- Participate in training and development activities.
- Contribute to improvements in departmental efficiency, stock control and customer service.
Essential Knowledge, Skills & Experience
- Be positive, focused and flexible creating and maintaining a positive, focussed and flexible creating and maintaining a positive team environment.
- Deliver consistent and efficient inbound telephone call handling and parts interpretation to our Customers.
- Promote all our brands internally and externally, deliver an excellent Customer experience that earns loyalty. Utilise all advertising and promotional materials to the full to raise awareness of and promote The Harris Group.
- Process online and telephone parts orders efficiently for same day or next day delivery, communicate directly with Customers keeping them up to date of any issues. Raise orders, locate and organise delivery options for parts supply as required, satisfying customer needs.
- Interpret customers’ needs and prepare quotes for customers including price and delivery. Maintain and register customer quotes. Follow up with Customers on quotes not converted to orders.
- Knowledge of the range of HGV & LCV and engines including foundational engineering understanding
- Understanding of current parts supply chain processes
- Minimum 2 years’ experience in a similar role
- Good parts / mechanical knowledge
- Ability to work on own initiative or as part of a team
- Excellent communication and organisational skills.
- Ability to work accurately and efficiently with high levels of attention to detail.
- Flexible approach to work tasks.
- Computer literate with the ability to adapt to new systems.
- Ability to work under pressure and meet deadlines.
Benefits
Competitive Salary
25 Days Annual Leave
5% matched contribution pension
Cycle to Work
Death in Service
EAP
25 Days Annual Leave
5% matched contribution pension
Cycle to Work
Death in Service
EAP
About us
About Us
At Harris Group, we are proud to be Ireland’s leading distributor of commercial vehicles, spare parts & aftersales services with a legacy spanning over 60 years.Founded on a spirit of innovation and strong values, our business has grown through a consistent commitment to excellence, customer service, and long-term partnerships. These principles were established by our founder, Pino Harris, and continue to shape everything we do today.
We work with some of the world’s leading automotive brands and continue to invest heavily in our parts and after-sales service infrastructure. This ensures we provide not only high-quality vehicles, but also the ongoing support our customers depend on.
As our industry evolves, so do we. We are actively contributing to the future of transport by delivering clean, sustainable, and cost-effective commercial and public transport solutions.
Why Join Us
Our people are at the heart of our success. Every employee contributes to our continued growth, and we are committed to creating an environment where you can develop, thrive, and make a meaningful impact.We value:
- Innovation and forward thinking
- A strong sense of integrity and accountability
- Collaboration and teamwork
- Pride in delivering exceptional service